NeuraScale ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data workflow automation platform.
By using NeuraScale, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
Account Information: Name, email address, company name, and role when you create an account or request pilot access
Usage Data: Information about how you use our platform, including data sources, reporting workflows, and feature usage
Communication: Messages, feedback, and support requests you send to us
Technical Information: Data source configurations, API keys (encrypted), and integration settings
Automatically Collected Information
Log Data: IP addresses, browser type, operating system, and access timestamps
Usage Analytics: Platform performance metrics, error rates, and system health data
Cookies: Essential cookies for session management and security
How We Use Your Information
Provide, maintain, and improve our data workflow automation services
Process your pilot access requests and manage your account
Generate AI-powered action briefs and reports based on your data
Monitor platform performance and troubleshoot technical issues
Send important service updates and security notifications
Respond to your support requests and feedback
Comply with legal obligations and enforce our terms of service
Data Security & Protection
We implement industry-standard security measures to protect your data:
Encryption: All data is encrypted in transit (TLS) and at rest (AES-256)
Access Controls: Row-level security policies and role-based access controls
Infrastructure: Secure cloud hosting with regular security updates
Monitoring: Continuous security monitoring and threat detection
Backup: Regular encrypted backups with disaster recovery procedures
Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: Trusted third-party services that help us operate our platform (hosting, analytics, support tools)
Legal Requirements: When required by law, court order, or government request
Business Transfers: In connection with a merger, acquisition, or sale of assets
Safety & Security: To protect our rights, property, or safety, or that of our users
Your Rights & Choices
You have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request a copy of your data in a machine-readable format
Opt-out: Unsubscribe from marketing communications (we don't currently send marketing emails)
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active and for a reasonable period after deactivation for backup and recovery purposes.
International Data Transfers
NeuraScale operates globally and may transfer your data to countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
Children's Privacy
NeuraScale is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of NeuraScale after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: